FAQ

Quality, care, and transparency — that’s what TOBEinsel stands for.

Here you’ll find answers to the most common questions about our courses and the TOBEinsel.

How much does a course cost?

You can find a detailed price overview on our Prices page. Individual regular course sessions cannot be booked. Single trial sessions are available only as part of special promotions. You can find current offers on our News page. Families with more than one child receive a 10% sibling discount when multiple children participate in courses at the same time.

How long does a course last?

A session usually lasts 60 minutes. Any exceptions are stated in the course documents or on the relevant course page. A course block normally includes 10 consecutive sessions, usually once a week, excluding public holidays and dates announced in advance. Sessions cancelled for reasons for which aquaphine is responsible will be made up on a date specified by aquaphine, usually in the week following the end of the course.

What if I miss a session?

If a participant misses a class for personal reasons, there is generally no entitlement to a make-up class or a pro-rata refund. Special rules for individual services and mandatory statutory rights remain unaffected. A substitute participant may generally be named for an individual missed class. In baby and children’s courses, the substitute child’s age may differ by no more than three months from that of the registered child. Substitutes are excluded for learn-to-swim courses and Bronze and Silver courses. Exceptions and permanent transfer of a course place require aquaphine GmbH’s prior express consent. Replacement children cannot attend Spreepferdchen courses because each session builds on what was learned in previous sessions.

Do courses take place during school holidays?

Yes. As most of our participants are not yet or are no longer of compulsory school age, our courses generally take place during school holidays. Exceptions are public holidays observed throughout Berlin and dates announced in advance (see your contract and invoice documents). Sessions missed due to holidays cannot be made up for organisational reasons.

Are the facilities accessible for strollers and wheelchairs?

Yes, our spaces are fully accessible via ramp and barrier-free.

What should I bring to class?

Comfortable clothing suitable for movement, a water bottle, and, depending on the course, a towel or blanket. You’ll find specific details in your course information.

Are changing rooms and showers available?

Yes, spacious changing areas and showers are available for all dry courses.

Can my child with disabilities participate?

Yes, our courses are inclusive. Please contact us in advance to discuss any special needs so we can support your child appropriately.

From what age can children participate?

The suitable age range for each course is listed on the corresponding course page.

Do you offer trial sessions?

Single trial sessions are available only as part of special promotions. Our current introductory courses consist of three sessions for €45. You can find eligible courses and registration details on our News page. Children often need a few lessons to get used to the new environment. Our goal is to create a calm, consistent experience.

How many children are in each course?

Typically between 8 and 12 participants.

Can more than one parent attend a course?

Usually one accompanying adult per child may be present in the room; others may wait in the lounge area.

Does health insurance cover the course fees?

Children’s courses up to age 6 are not reimbursable as prevention courses. However, some insurers offer bonus programs — we can provide a stamp and signature for participation confirmation.

Can my child move directly from a Spreepferdchen course to swimming lessons?

Yes, once your child is ready, we’ll add you to the waiting list for aquaphine’s swimming courses. Please note that waiting times may apply.

When should I arrive for class?

Please arrive 10–15 minutes before the course begins, especially if changing is required.

FAQ